Victrix helps clients rein in escalating costs of supporting IT operations through several innovative services. The challenge here is empowering the needs of growing business operations with the existing IT infrastructure and applications. Our expertise lies in business process implementation, leveraging existing applications for delivering SLAs, and applications maintenance. Our unique IT operations service focuses on modeling business processes formally to understand key success factors and task dependencies. We then work with stakeholders to establish service level agreements (SLAs) for each stakeholder, and gear our operations services to meet and excel those SLAs. Our value assurance to you is a demonstrable cost savings with high quality in your operations and application maintenance. Our typical IT operations services include IT enabled call centers, applications support, help desks for technical support, and data center operations, which are described below,

IT Enabled Call Centers

We deliver superior value from your current call centers by effectively integrating the systems supporting the call centers with your core enterprise systems. Without a focus on business process orientation, application integration, and maintenance of the applications enabling call centers, we help you outsource your call center operations more confidently to derive cost savings while ensuring SLAs to your operations stakeholders.

Applications Support and Maintenance

Several legacy and core systems of your business require ongoing maintenance to assure business continuity. This challenge is magnified when your business undergoes upheavals through mergers, acquisitions, and globalization. The applications support teams of Victrix help you in upgrading and maintaining your core legacy systems with predetermined SLAs while delivering substantial cost savings. This service helps IT managers focus on more strategic tasks.

Help Desks for Operational and Technical Support

We help companies implement help desk operations to provide superior service to users of applications. Typical services include adding/dropping users, password administration, application usage help, technical troubleshooting, and providing technical inputs to application maintenance teams. When combined with our IT enabled call centers, this service can provide cost savings at an accelerated pace.

Data Center Operations

It is quite expensive to keep skilled people such as system administrators, database administrators, storage administrators, security administrators, and IT auditors on a full-time basis. Victrix offers turnkey solutions to help you offload the burden of day-to-day data center operations. Our team can work with your data center team to deliver the turnkey solutions. For substantially higher cost savings, our team can work offsite and support your existing data center staff through secure VPN channels to carry out the typical data center operations such as startup, shutdown, backup and disaster recovery. Our commitment is to provide secure, highly available, high quality, cost-effective and SLA based data center operations support to empower your existing data center operations teams.