Victrix has a rich expertise designing, developing, and operating CRM solutions. Victrix achieved excellence in CRM solutions through our knowledge of enterprise systems integration. Victrix gained experience helping clients implement and utilize a wide range of CRM platforms, including: Oracle, PeopleSoft, SAP and Siebel.

CRM Strategy

Victrix has rich experience in helping clients develop appropriate CRM based business models to leverage the CRM data to maximize business impact. We use the analytical insights extracted from Datamarts and Datawarehouses to assess the business impact of CRM strategies and help you select the optimal customer relationship model.

Customer Data Indexing

Victrix has evaluated and deployed several software packages that help enterprises cross index customer IDs across several applications. Such cross-indexing is a prerequisite for building Datamarts and systematically gathering customer data before CRM platforms can be successfully implemented.

Customer Data & Relationship Model

Victrix CRM team helps your bring different sets of customer data spread through several systems by developing a customer data model. We use data modeling and XML technologies to develop a flexible view of customer. To facilitate efficient customer reporting, the data model we develop focuses on extracting data from current applications as natively and efficiently as possible. In addition, we help you develop viable business models select an optimal relationship model that leverage the integrated view of the customer gained from CRM.

CRM Implementation

Victrix excels in implementing large CRM projects using its methodology that was developed based on its extensive implementation experience in large enterprises. Our expertise spans wide range of CRM platforms such as Seibel, SAP, Oracle AS, PeopleSoft, etc.