Our emphasis on business process orientation, service orientation, architecture expertise, obtaining the buy-in of stakeholders, and project execution have resulted in a steady stream of customer successes. Some representative case summaries are presented below.

Call Center and BP Outsourcing for Healthcare Network

A leading healthcare network has retained Victrix to develop an outsourcing solution for its medical transcription and customer service business processes. Victrix developed formal business process models through stakeholder workshops and developed SLAs to deliver reliable 24x7 operational quality using our call center partners in India, The outsourcing resulted in 50% cost savings while improving customer service.

Application Development Outsourcing for a retailing software firm

A leading retailing software vendor relied heavily on database programming to embed its transaction logic and business rules. When it started to unbundle its product suite consisting of 30+ products, customers started complaining about missed transactions and inaccurate transaction processing. Victrix worked with the client to apply its application integration expertise to develop an integration architecture for ensuring smooth interoperation of the products in the product suite. Victrix then implemented a total application outsourcing solution to build the application program interfaces to implement the recommended application integration architecture, all within the budgets and time lines while delivering agreed upon service levels and quality.

Process Validation for Auto Parts Leader

A leading auto components maker had an ambitious goal of cutting manufacturing cost by 10% in an industry where margins are razor thin. Victrix conducted several strategic visioning and business process validation workshops to revamp its materials specifications, performance model, operational qualification criteria, and user acceptance testing criteria, Redesigned manufacturing process was able to deliver consistently higher quality while minimizing the extent of the use of precious metals, thereby exceeding the cost savings target.

Six Sigma Enterprise Business Process for Financial Services Giant

A financial services giant was grappling with the inconsistent data entry in 14 disparate systems in implementing a HR business process. Further, different geographic regions and business units had different business rules, leading to deadlocks and inconsistent quality. As a part of six sigma initiative, Victrix team worked with the client to design an optimized Enterprise Business process and developed a light weight web-based business process monitoring application using our application outsourcing arm in Asia. The system went live as planned to give a jump start for the client in realizing its vision for Straight Through Processing leadership.

Data Center Operations Outsourcing for Media Giant

An European media publisher faced severe challenges in hosting its video-on-demand service. Victrix collaborated with its data center operations outsourcing arm in Singapore to establish a CMM level 4 data center with OC3 internet backbone. Victrix worked with the client to establish security levels, operational SLAs, disaster recovery etc. We then provided a full fledged team of system administrators, web server administrators, database administrators, network administrators, and storage administrators to provide highly reliable, 24x7 available, high-throughput infrastructure on turnkey basis.